Returns
We will accept returns of all regular priced unworn items in their original and undamaged packaging for 30 days after the original purchase date. Please contact us for a return authorization. All returns are subject to inspection before issuing a refund for the value of the item.
When sending the item back we recommend using traceable delivery method as Froddo Canada is not responsible for any items lost in transit.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Shipping cost will not be refunded. If you received a free shipping, you will be subject to a restocking fee as per the chart below to recover some of our cost to ship out the order. Our actual shipping cost are higher than our standard shipping charges for order under $90.00  ($150.00 USA East/ $200 USA West)

Restocking Fees:
     1 – 2 pairs: Our Standard Cost of Shipping
     3 – 4 pairs: Our Standard Cost of Shipping + $10.00
     5 pairs and up : Cost of the original shipping charges (proof will be provided)

Refunds from the USA – for the returns from the USA, the full amount of the invoice less the shipping cost of $25.00 CAD will be refunded. If you received a free shipping, you will be subject to a restocking fee as per the chart below.

   Restocking Fees (CAD$):
     1 – 2 pairs: $25.00
     3 – 4 pairs: $30.00
     5 pairs and up : restocking fee will be based on the original shipping charges

Missing refunds
If you haven’t received a refund yet please contact your credit card company first as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at toronto@froddo.ca.

Gift returns
If you have received a gift that you would like to return, the item must currently be for sale on our website and not “ON SALE” to be eligible for credit. You will receive store credit for the current selling price. If your item is eligible for a return, please contact us for authorization form. The credit will be given in a form of a coupon for the value of the item.
Store credit for gift returns does not include return shipping fees. When sending the item back we recommend using traceable delivery method as Froddo Canada is not responsible for any items lost in transit.

Sale items/Promotional items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Items that were awarded or free are not eligible for return. Sale items can be exchanged for different size – subject to availability (delivery charge of $15.00 for Ontario and Quebec, $20 for all other Canadian provinces applies). All clearance items are final sale.

Incorrect addresses / Refused deliveries
For the refused deliveries or providing the incorrect addresses the delivery charge will be deducted from the refund as follows:
$25.00 Ontario & Quebec
$35.00 all other provinces

$45.00 USA

Exchanges/Warranty

If an item purchased from Froddo.ca has a manufacturing defect, we will gladly exchange it for the same style and size within 90 days of purchase. (A manufacturing defect is a flaw in the item’s construction that affects its appearance or function and is not caused by normal wear and tear.) In rare cases, stitching may come loose. For situations like this, we offer to reimburse the cost of repair. Please note that stitching may loosen due to certain types of wear, such as crawling, riding balance bikes, or other activities where shoes are dragged on the ground. We cover the cost of return and sending a new pair to you.   In case we don’t have the exact style size to do the exchange we’ll do a full refund or let you choose another style (any difference in price will be either billed out or refunded).

For regular-priced products that qualify for free shipping, if you ordered the wrong size, we’re happy to offer an exchange within 15 days of the delivery date. To make an exchange, simply place a new order, and once we receive the return, we’ll process a refund for the original purchase.

For sale items or regular-priced products that don’t qualify for free shipping, the shipping cost for the exchanged item may apply depending on the original order. Simply place a new order, and once we receive the return, we’ll process a refund for the original purchase (shipping costs are non-refundable).

Items listed under “Deals & Steals” are clearance items and are final sale, meaning they are not eligible for returns or exchanges.

If you purchased the item somewhere other than froddo.ca, please work with the seller to return or exchange the item.

Return/Exchanges shipping back info:
Ship the items to:
Zagy Shoe Shop Ltd.
17 Formula Crt.
Toronto On M9B6L4

When sending the item back we recommend using traceable delivery method as Froddo Canada is not responsible for any items lost in transit.

Please ensure that the shoe packaging is undamaged – you can reuse the polymer mailer or the shipping box to return the shoes .